Do you have a compliment or a complaint about ODPP or any question about criminal matters concluded or pending in court?
Please talk to us. We would like to hear from you.
Its functions are:-

• Develop and implement complaints handling strategy procedures and guidelines.
• Advise the Director of Public Prosecutions on a complaints handling process.
• Receive, address and advise on complaints/compliments from the headquarters, stakeholders and the public.  Forward complaints emanating and regarding County issues to the relevant County Heads.
• To keep the ODPP informed of any complaints/compliment that may require his urgent and personal attention.
• Establish a data base that records the particulars of each complaint/compliment.
• Develop an IT programme that captures the progress of all the complaints and the incidental matters thereof.
• Establish a complaints handling committee that supports the I.T database on problematic areas.
• Prepare and submit quarterly reports with appropriate recommendations to the  Director of Public Prosecutions.
• Developing and implementing a witness and victim support system in ODPP.
• Coordinate and monitor implementation of the above mentioned complaints handling strategy.

What is the procedure of lodging a complaint?

Any member of the public who wishes to lodge a complaint MUST put in writing the nature of  the complaint in the form of a letter addressed to the ODPP. The letter should include as much  information as possible relevant to the issue being complained of.

The complaint can be sent through:

1.     Letter (post or hand delivered)
2.     Email

How to register feedback at ODPP

A complement or positive criticism can be sent to:

publiccomplaints@odpp.go.ke
Tel: 020 2186786 or 0734 939048
Office of Director of Public Prosecutions,
NSSF Building, Block ‘A’, 19th
Box 30701-00100, Nairobi

How to follow up a complaint
Can be through:

1. Letter
2. Email
3. Telephone call
4. Face to face interview