There are two broad categories of complaints received at the ODPP: Those that are within the mandate of the ODPP and those falling outside the mandate of the ODPP. The latter category are referred to other stakeholders and referral partners for appropriate action.

The tables below illustrate the two broad categories of the complaints to help the citizens identify and assess the nature of their complaint vis a vis the mandate of the ODPP and other stakeholders/referral partners responsible for handling the respective complaints.

Complaints falling WITHIN ODPP mandate